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PRIVACY POLICY

At Villas Are Us Ltd (“we,” “us,” “our”), we are committed to protecting the privacy and security of our customers, clients, villa owners, and website visitors (“you”). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you interact with us, whether through our website, booking services, real estate inquiries, or other means.

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By using our website or services, you agree to the collection and use of your information in accordance with this policy.

Last Updated: April 21st, 2025
1. INFORMATION WE COLLECT

We may collect and process the following categories of personal data:

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1.1 Identity & Contact Information 

 

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Country of residence

  • Passport details (in some cases for verification or legal requirements)

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1.2 Booking & Rental Information 

 

  • Rental dates and property details

  • Payment information (via secure third-party processors)

  • Guest preferences and special requests

  • Correspondence history

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1.3 Property Owner Information 

 

  • Property ownership documents

  • Address and contact information

  • Banking details for commission or rental payouts

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1.4 Technical & Website Usage Data

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  • IP address

  • Device type and browser information

  • Cookies and usage analytics

  • Pages visited and time spent on our website

2. HOW WE USE YOUR INFORMATION

We process your data for the following lawful and legitimate purposes:

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  • To confirm and manage villa rentals and bookings

  • To provide customer support and respond to inquiries

  • To send reservation confirmations and relevant updates

  • To process payments and issue invoices

  • To promote and manage properties on behalf of owners

  • To comply with legal and tax obligations

  • To improve our website, marketing, and user experience

  • To send marketing emails and special offers (with your consent)

3. LEGAL BASIS FOR PROCESSING

Under applicable data protection laws (such as the GDPR where applicable), we rely on one or more of the following lawful grounds:

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  • Your explicit consent

  • Performance of a contract (e.g. booking a villa)

  • Our legitimate business interests (e.g. customer service)

  • Legal or regulatory obligations (e.g. record-keeping, anti-fraud)

4. HOW WE SHARE YOUR INFORMATION

We may share your data with trusted third parties in the following cases:

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  • Villa owners and property managers to facilitate your stay

  • Payment processors to complete transactions (e.g. Stripe, PayPal)

  • Housekeeping or concierge services for guest experience

  • Regulatory authorities where legally required

  • Website and analytics providers (e.g. Google Analytics) for technical performance

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We DO NOT sell, lease, or trade your personal data to third parties for their marketing purposes.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies on our website to:

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  • Remember user preferences

  • Track website performance and analytics

  • Improve security and detect fraud

  • Provide a smoother booking and browsing experience

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You may manage cookie preferences through your browser settings or opt out via our cookie banner. See our Cookie Policy for more details.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

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  • Contract fulfillment (e.g. booking completion)

  • Legal compliance (e.g. financial regulations)

  • Customer service and record-keeping

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After such time, your data will be securely deleted or anonymized.

7. SECURITY MEASURES

We take appropriate technical and organizational measures to protect your data, including:

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  • SSL encryption on our website

  • Secure third-party payment gateways

  • Internal access controls and employee confidentiality agreements

  • Data backups and recovery procedures

8. INTERNATIONAL DATA TRANSFERS

While we are based in Trinidad and Tobago, we may store or process your data using third-party providers located in other countries. In such cases, we ensure your information is protected by using providers who comply with international data protection standards.

9. YOUR RIGHTS

Subject to applicable laws, you may have the following rights:

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  • Access to your personal data

  • Correction of inaccurate or outdated information

  • Erasure (“right to be forgotten”) of your data

  • Objection to processing or direct marketing

  • Data portability (transfer of data to another service)

  • Withdraw consent at any time (where applicable)

 

To exercise your rights, please contact us using the details below.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without verified parental consent. If you believe we have unintentionally collected such data, please contact us immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or technology. The most current version will always be posted on our website with the updated date. Continued use of our services after changes have been posted constitutes your acceptance.

CONTACT INFORMATION

For any questions or further clarification about this Privacy Policy, please contact us at:

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